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FREE SHIPPING ON ALL ORDERS

FREQUENTLY ASKED QUESTIONS


 

FOR ORIGINALS & LIMITED EDITIONS

All work available on this website is original, hand-mADE WORK. ALL PAINTINGS ARE FRAMED APPROPRIATELY FOR THEIR SIZE AND STRUCTURE; THE PRICES INCLUDE THE COST OF THE FRAMES.

SHIPPING AND RETURNS:

  • Work ships as soon as your payment is processed. Work is shipped via UPS, insured.
  • Shipping times range from 3-9 business days. Tracking info will be emailed to you as soon as available.
  • All returns must be received within 2 months (60) days) of initial sale. Full refund is issued on return of work in fine condition, Packed as it was sent. A refund does not include return shipping or initial shipping costs. Processing a refund can take up to 7-10 days.
  • All returns must be initialized within 2 weeks of receipt of work.
  • A Bill of Sale Document will be included with all paintings sold. This Document establishes the provenance of the painting. If you sell the work or have it appraised, it is important that the Bill of Sale travels with the painting.
  • All of the paintings on this site are copyrighted. When you buy a piece, you are not also purchasing the copyright. The copyright remains with the artist, Elinore Schnurr. If you wish to purchase licensing rights, please contact me.
  • You are welcome to contact me at elinores@earthlink.net at any time.
  • If you wish to follow my new work, please sign up for my newsletter. I am also on Instagram.
  • We do our utmost to ensure that your artwork is packaged carefully and arrives safely at its destination.
  • If your artwork arrives damaged, please keep all packaging and contact elinores@earthlink.net with your order number for further instructions.

CAN I CANCEL MY ORDER?  

Please contact elinores@earthlink.net as soon as possible if you need to cancel your order.  

HOW LONG DOES IT TAKE TO PROCESS A REFUND?  

Processing a refund can take up to 7-10 business days.  

HOW DO I RETURN MY PACKAGE?  

For a refund or replacement, please email elinores@earthlink.net

WHO TO CONTACT?  

You can reach out at any time by email at elinores@earthlink.net 

HOW CAN I KEEP UP WITH YOUR NEW WORK?

We would love for you to be the first to know about any new work! An easy way to stay in the loop is by signing up for our newsletter! You can also follow us on our social media pages as we are constantly posting about new work! 

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